5 guest communication mistakes and how to fix them
What if improving guest satisfaction and revenue was as simple as adjusting your communication? Find out here!
Want to become a property manager? Here's how to start (and how to increase profits)
What does a property manager do? What skills are needed? How to find properties to manage? Find out here.
Hotel welcome letter: how to write it (and how to use it to sell ancillary services)
Paper or email, the welcome is more than a detail: it's the shortcut to increased satisfaction and revenue
Upselling guide for hotels: how to create the perfect strategy (all the theory in 6 steps)
Upselling can account for up to 29% of your revenue: find out how to create an effective offer and start now.
Post-stay upselling for hotels: How to do it (well) and increase revenue and loyalty
Learn the 3 mistakes and the one offer to avoid to successfully upsell at guest check-out
3 Google tools you need now to increase direct hotel bookings
Google Travel, Google Hotel Ads and Business profile: how to use them to disintermediate from OTAs
Upselling in hotels: use guest personas to sell more
Here's how to customize your offer to sell additional services at your accommodation.
Why include OTAs in your hotel revenue management strategy (and how to do it)
When are OTAs good for your hotel's revenue, and when is it better to focus on direct channels?
