What you will find in the guide:
- 1
What moments to take advantage of
Post-stay is the phase that begins when the customer returns the keys and continues...even when they go home! In the guide, you'll find tips on how to make the most of the checkout and how to structure an effective but unobtrusive long-distance email communication.
- 2
1 universal rule and 6 ideas
The number one reason hoteliers fail to upsell after the stay is “what to sell?” In this guide you will find the universal rule to always follow and a collection of original ideas to differentiate yourself, drive sales and leave a great memory with your customers.
- 3
The KPIs to monitor
Upselling is a strategy that requires careful monitoring, not only to measure its success, but also to constantly improve it. In this guide, you will find the best key performance indicators (KPIs) to monitor the effectiveness of post-stay upselling.