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Our PDF Guides

Free, practical resources for your lodging establishment on revenue management, marketing and communications.

Successful check-in and check-out - Smartpricing
checklist

Successful check-in and check-out

35 steps to deliver a top-notch check-in and check-out experience (CHECKLIST).

How to make your front desk more efficient (and profitable) - Smartpricing
checklist

How to make your front desk more efficient (and profitable)

Organize your front desk to improve the guest experience and increase your revenue (CHECKLIST).

Turn Your Front Desk into an Upselling Engine (Checklist)
checklist

Turn your front desk into an Upselling engine

How to master upselling at the reception desk and increase satisfaction and revenue (CHECKLIST)

Business Plan Template for Hotels - Smartpricing
revenue-management

Guide to writing a business plan

Step-by-step instructions and Excel file to write your first business plan

Hotel market segmentation - Smartpricing
marketing

Hotel market segmentation: a practical guide to start from scratch

Instructions and practical examples for market segmentation in hotels, B&Bs, resorts and vacation rentals.

Guest satisfaction questionnaire for hotels - Smartpricing
marketing

How to create the perfect guest questionnaire

The right questions to gather valuable data and increase guest satisfaction (and your revenue).

50 steps to boost your hospitality business’ revenue - Smartpricing
revenue-management

50 steps to boost your hospitality business’ revenue

OTAs, upselling, partnerships and more: everything you need to know to grow and beat the competition.

Bottom rate calculation table (minimum rate) - Smartpricing
revenue-management

Calculate your bottom rate, the easy way

The Excel spreadsheet to get your exact bottom rate without a calculator.

Calculator reservation history - Smartpricing
revenue-management

Calculate your reservation history and predict the future!

Download the free Excel spreadsheet to calculate the data history in your accommodation facility.